Terms of Service

1. Agreement and Service Provider

1.1 Who provides Jeki

These Terms of Service form an agreement between you and [OPERATOR_LEGAL_NAME], whose registered or business address is [OPERATOR_POSTAL_ADDRESS]. In these Terms, "Jeki," "we," "us," and "our" refer to that operator. The Services include the Jeki app, https://jeki.cc, and related features and support. You can contact us at service@jeki.cc.

1.2 Accepting the Terms

You must have an opportunity to review these Terms before accepting them or creating an account. By accepting them and using the Services, you agree to the rights and responsibilities described here. If you do not agree, do not create an account or use the Services. Nothing in these Terms removes a right that applicable law does not allow you to waive.

1.3 Related information and feature terms

Our Privacy Policy explains how personal information is handled and does not substitute for separate consent where required. A purchase screen or clearly identified feature-specific agreement may add terms for that feature. Additional terms must be presented before the relevant purchase or participation. If a specific term conflicts with these Terms, it applies only to the feature and issue it expressly addresses, subject to mandatory law.

2. Age and Eligibility

2.1 Adults only

You must be at least 18 years old and have legal capacity to enter this agreement. If the law applicable to you requires a higher minimum age for the Services, you must meet that age. A person under 18 may not use Jeki with parental permission or through an adult's account. You must provide accurate age information and must not help another person evade an age restriction.

2.2 Eligibility checks

We may request proportionate information to verify age, account ownership, or compliance with a legal requirement. Any personal information requested is handled under our Privacy Policy and the notice provided for the verification. If eligibility cannot reasonably be established, we may limit or suspend access while the issue is reviewed.

2.3 Availability and lawful access

You are responsible for using Jeki only where your participation is lawful. Availability can vary by country, device, platform rules, and feature eligibility. You must not evade a lawful geographic restriction, use another person's identity, or return through a new account to bypass a valid suspension. An error in granting access does not waive an eligibility requirement.

3. Your Account and Login Security

3.1 Accurate account information

Provide information that is accurate enough to administer your account, verify eligibility, and contact you when necessary. Keep your sign-in details current. A display name does not need to be a public statement of your legal identity, but you must not impersonate another person, falsely claim an affiliation, or use a profile to deceive other users.

3.2 Protecting access

Keep passwords, login tokens, and verification codes confidential, and secure devices used to access Jeki. Do not sell, rent, transfer, or share account access without our express permission. Contact service@jeki.cc promptly if you suspect compromise. We may take proportionate protective steps, including temporarily limiting access, to investigate a credible security concern.

3.3 Responsibility for activity

You are responsible for activity you authorize and for reasonable account-security precautions within your control. You are not automatically responsible for every unauthorized transaction or action simply because it occurred through your account. We consider evidence of compromise and applicable consumer or payment rights when investigating a dispute.

4. Permission to Use the App

4.1 Limited license

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable license to install and use the app for its intended purposes. The license does not transfer ownership of the software, brand, designs, or other Jeki materials. Any creator or commercial arrangement requires the separate terms expressly offered for that arrangement.

4.2 Technical requirements and permissions

You are responsible for a compatible device, internet access, and any charges imposed by your network provider. Hosting a livestream requires the corresponding camera and microphone permissions to transmit your image and voice. Watching livestreams and using text chat do not require these permissions. Selecting an avatar may require photo selection access. You may decline optional permissions, although a feature that genuinely needs the declined access may not work.

4.3 Restrictions on the license

Do not copy or distribute the app except as the applicable platform permits, remove ownership notices, introduce malicious code, or bypass security or payment controls. Reverse engineering and similar restrictions apply only to the extent permitted by law and do not override non-waivable interoperability or other statutory rights. Report a security concern responsibly instead of accessing another person's information.

5. The Jeki Community Experience

5.1 Live discovery and social features

Jeki helps adults discover live rooms, interact with hosts and viewers through room chat, follow profiles, and exchange direct text messages. The app may also offer virtual gifts or paid access to particular features. The interface and any applicable feature terms explain what is currently available to your account.

5.2 Choices and expectations

You decide which rooms to enter, whom to follow, what to share, and whether to accept a conversation. Other users make their own choices and may stop responding or leave an interaction. We do not promise a particular audience, friendship, relationship, response, or amount of attention. Recommendations help you discover available activity and are not an endorsement of a person's identity or conduct.

5.3 Profiles and discovery integrity

Use profile descriptions, room titles, and images that fairly represent your account or activity. Do not falsify availability, manipulate engagement, or use deceptive claims to induce purchases or gifts. We may adjust discovery to account for availability, relevance, safety, and eligibility, but purchased entitlements remain subject to the terms disclosed for the purchase.

6. Hosting and Participating in Live Rooms

6.1 Host responsibilities

If your account can host a livestream, you are responsible for the material you broadcast and for having the necessary permissions from people appearing in it. Consider privacy in your surroundings and do not expose private addresses, documents, or people who have not consented to being shown. A live format does not excuse prohibited or infringing content.

6.2 Viewer participation

Room chat, reactions, and gifts must follow the same community rules as broadcasts. Do not spam, threaten, coordinate harassment, or repeatedly interrupt another person's participation. Follow reasonable room controls and leave when you no longer wish to participate. A host cannot authorize conduct that these Terms prohibit.

6.3 Audience and capture

Information you make available to a room can be seen or heard by that room's audience. Do not record or redistribute another person's private interaction without the permissions required by law and the rights holder. We cannot guarantee that a viewer will not capture a screen. Report misuse rather than retaliating or publishing another user's personal information.

7. Direct Text Messages and Personal Boundaries

7.1 Mutual participation

Send text messages respectfully. Another person's profile visibility, acceptance of a follow, or receipt of a gift does not constitute consent to sexual discussion, disclosure of private information, or repeated contact. Respect a refusal, an unanswered message, or a decision to end a conversation. Do not use alternate accounts to circumvent a block.

7.2 Boundaries and personal safety

You control what you disclose and may end a conversation at any time. Do not pressure someone to move to another service, disclose financial information, send intimate material, or prove affection through a purchase. Jeki is not an emergency service, and social interactions should not be relied on for emergency response or regulated professional advice.

7.3 Message delivery and contact controls

Message delivery can be affected by network conditions, account restrictions, or the recipient's settings. A sent or delivered message does not guarantee that the recipient has read it or will respond. Use available reporting and blocking controls to manage unwanted contact, and contact support if a technical problem prevents you from using those controls.

8. Your Content and Responsibility

8.1 What counts as content

User-generated content includes profile text and images, room contributions, live audio and video, messages, and other material you submit through supported features. You retain ownership of your content and any rights you already hold in it. You are responsible for what you submit and for ensuring that your use of another person's material or likeness is lawful.

8.2 Rights and permissions

You must hold the rights, licenses, and consents needed for Jeki to process and display your content as you direct. This includes relevant rights in music, recordings, photographs, performances, trademarks, and a person's image or voice. Do not assume that a song or image is licensed for a public broadcast because you can access it through another service.

8.3 Third-party information and removal

Do not disclose someone else's confidential information, contact details, location, or private communications without a valid basis. You can remove or change content using the controls available for that content and can contact support for assistance. Removal is subject to delivery to recipients, technical processing, and limited preservation required for safety or legal purposes under our Privacy Policy.

9. The License Needed to Operate Jeki

9.1 Limited operational permission

When you submit content, you grant Jeki a non-exclusive, worldwide, royalty-free license to host, store, transmit, display, reproduce, and make technical adaptations of it only as reasonably necessary to provide the Services you request, maintain security, moderate violations, and meet legal obligations. Technical adaptations can include resizing an avatar or encoding media for transmission. The license does not transfer ownership.

9.2 Providers, audience, and separate uses

We may permit contracted providers to exercise this license only to perform those functions for Jeki under appropriate restrictions. Display is limited to the audience and settings associated with the feature, subject to lawful safety review. This operational license does not itself authorize using a private conversation in an advertisement or using your likeness to imply an endorsement; a separate permission would be required where applicable.

9.3 Duration and rights retained

The license ends when the relevant content is removed from our systems, except for limited backup, legal, security, and recipient-delivery situations explained in the Privacy Policy. Retained material may be used only for the justified purpose of retention. You retain non-waivable moral and other statutory rights, and these Terms do not require a blanket waiver of those rights.

10. Prohibited Conduct

10.1 Harmful and unlawful material

Do not create, request, promote, or share content involving sexual exploitation, pornography, explicit sexual acts, non-consensual intimate imagery, credible threats, targeted hate, or encouragement of serious violence. Do not facilitate trafficking, illegal drug sales, or other unlawful transactions. Depictions or instructions intended to encourage self-harm or suicide are prohibited, while good-faith requests for support must be handled sensitively.

10.2 Harassment, deception, and exploitation

Do not bully, stalk, blackmail, discriminate against, or sexually harass another person. Impersonation, romance scams, investment scams, deceptive fundraising, and pressure to buy gifts through false promises are prohibited. Do not solicit money or sexual services through coercion, misrepresentation, or exploitation of a person's vulnerability.

10.3 System and marketplace abuse

Do not use bots, stolen accounts, fraudulent purchases, unauthorized scraping, or fabricated engagement. Do not trade accounts or virtual balances through an unauthorized marketplace, conduct unlicensed gambling, or turn gifts into an undisclosed chance-based reward scheme. Attempts to bypass moderation, recording restrictions, payment rules, or access controls are also prohibited.

10.4 Context and lawful expression

We consider context when reviewing reports, including whether material is a good-faith discussion, documentation, or an attempt to seek help. Context does not permit distributing illegal material or exploiting another person. Apply these rules to display names, avatars, room titles, messages, broadcasts, and every other part of your use of Jeki.

11. Protection of Minors and Child Safety

11.1 No underage participation

Users under 18 may not register, participate through an adult's account, or be presented as available for social or paid interaction on Jeki. Do not encourage a minor to join or conceal their age. If you reasonably believe an account belongs to a minor, use the in-app reporting tools or contact service@jeki.cc.

11.2 Child Sexual Abuse and Exploitation (CSAE)

We prohibit Child Sexual Abuse and Exploitation (CSAE), including child sexual abuse material, grooming, sexual solicitation of a minor, sexual trafficking, sextortion, and any attempt to obtain, exchange, or distribute sexualized material involving children. The prohibition covers synthetic, manipulated, or simulated material that depicts or facilitates exploitation, and attempts to direct users to such material elsewhere.

11.3 Reporting without redistributing abuse

Provide the relevant account identifier, room details, time, or other non-graphic context when making a report. Do not download, request, forward, or attach suspected illegal material. If someone faces an immediate danger, contact the appropriate local emergency service. You do not need to confront the suspected offender to make a report.

11.4 Enforcement and legal cooperation

We may immediately restrict accounts or content when necessary to protect children, preserve limited evidence lawfully, and investigate credible concerns. We report suspected exploitation to competent authorities or designated bodies, including NCMEC when required by an applicable reporting obligation. We may permanently terminate an account for serious child-safety violations, subject to applicable law and appropriate review safeguards.

12. Reporting, Blocking, and Moderation

12.1 Tools and contact

You can report objectionable content or conduct and block unwanted users through the available in-app controls. You can also contact service@jeki.cc with relevant account or interaction details. Blocking limits the interactions described by the control; it cannot retrieve information already disclosed or stop a person from acting outside the Services.

12.2 Review and proportionate measures

We use content safeguards, reports, and appropriate automated or human review to address violations. Measures may include a warning, removal, reduced visibility, a temporary feature restriction, suspension, or termination, depending on severity, repetition, and risk. We aim to respond promptly to reports and prioritize credible threats and child-safety concerns. We do not guarantee that all harmful behavior can be detected before it occurs.

12.3 Notice and appeal

Where appropriate and legally permitted, we explain the material reason for an enforcement action and how to request review. Contact service@jeki.cc with your account identifier and relevant context if you believe a decision was incorrect. We may limit information that would expose another person's private data, undermine an investigation, or facilitate evasion, without removing review rights required by law.

12.4 Good-faith use of safety tools

Do not submit knowingly false reports, organize abusive mass reporting, or retaliate against someone who raises a concern. A disagreement or an unsuccessful report is not, by itself, misconduct. We may keep proportionate records of reports and decisions to resolve appeals and prevent repeated abuse as described in the Privacy Policy.

13. Virtual Credits, Gifts, and Their Limits

13.1 Nature of virtual items

Jeki may offer virtual credits, gifts, or other digital entitlements for use within specified features. A purchase grants the limited right to use the item as described, rather than ownership of currency or a financial asset. Virtual items are not legal tender, deposits, securities, or a general payment method. They cannot be sold or transferred outside an expressly supported feature.

13.2 Gifts and recipient expectations

Sending a virtual gift is a voluntary digital interaction. It does not buy a person's affection, require a reply or special treatment, or create ownership of another user's content. Unless a separate written creator agreement expressly provides otherwise, receiving a gift does not create a right to cash redemption, earnings, or withdrawal. Any creator program is governed by its own disclosed eligibility and payment terms.

13.3 Validity and adjustments

Credits or in-app currency purchased through in-app purchase do not expire. A separately identified promotional entitlement may have a clearly disclosed validity period where permitted, without reducing the validity of purchased credits. We may correct a documented error or reverse a fraudulent or refunded transaction, but we do not arbitrarily remove valid paid balances. Mandatory consumer remedies remain available.

14. Recharging and Purchasing Digital Features

14.1 Review before confirmation

Before confirming a recharge or purchase, review the item, quantity, total price, currency, applicable taxes shown by the store, and any use conditions. The purchase is authorized through the applicable app store or another permitted payment method offered in the interface. Do not buy through an account broker, unofficial seller, or an unsolicited payment link sent by another user.

14.2 Payment, delivery, and verification

After successful payment verification, the purchased entitlement is credited to the relevant account or made available as described. A pending or failed payment may delay delivery. If you are charged without receiving the item, contact support with the transaction identifier and approximate time; do not send complete payment card details. We investigate verification errors and duplicate or missing delivery.

14.3 Restoring purchases and transaction history

Use the available restore function for eligible restorable purchases. Consumable credits already delivered or spent are not restored in the same way as a non-consumable entitlement, but we can investigate the account ledger. Keep your store receipt and check your account balance or transaction record. Switching accounts may prevent access to an entitlement associated with another Jeki or store account.

14.4 No unauthorized charging

We do not treat a saved payment method, a prior recharge, or a gift as authorization for a new purchase. Any recurring or automatic purchase feature must be separately offered with its price, conditions, and consent mechanism. Platform purchase controls and applicable authorization requirements continue to apply.

15. Sending Gifts and Using Credits

15.1 Item selection and cost

Before sending a gift or using another credit-based item, review its displayed cost, quantity, and intended recipient or room. Confirming the action authorizes the corresponding deduction from your balance. A future price change must be shown before a new transaction and does not retrospectively increase the cost of an item already delivered.

15.2 Delivery and sufficient balance

A gift or item is delivered through the supported feature after the relevant deduction is verified. If your balance is insufficient, the action may be declined or you may be offered a separately authorized recharge. Repeated taps or a delayed display do not establish that multiple items were successfully delivered. Check the available balance or transaction record before repeating a purchase or gift action.

15.3 Errors and corrections

Report a missing gift, duplicate deduction, or incorrect recipient display to service@jeki.cc with the approximate time and transaction details. We review the purchase and delivery records and correct a verified error through restored credits, delivery of the missing item, or another appropriate remedy. An animation or notification alone is not conclusive evidence of delivery, and the refund and dispute rights in Section 17 continue to apply.

16. Subscriptions, Trials, and Promotional Offers

16.1 Only when offered

This section applies only if Jeki offers a subscription, free trial, or promotional plan. It does not promise that one is available. The offer must explain the included benefits, price, billing period, trial duration if any, renewal terms, and cancellation method before you subscribe. An ordinary credit purchase is not a subscription unless explicitly described as one.

16.2 Renewal and cancellation

An auto-renewing subscription renews under the terms displayed by the store until canceled through the relevant subscription management controls. Cancel before the renewal deadline displayed for your purchase to avoid a further charge. Deleting the app or a Jeki account does not automatically cancel a store-managed subscription. The store's confirmation explains when access ends after cancellation.

16.3 Changes and promotions

Any price increase, material benefit change, or transition from a trial to paid service is subject to required notice and consent. Promotional eligibility and limitations must be stated clearly and may not reduce statutory rights. We do not extend an offer by silently converting a one-time purchase into recurring billing.

17. Refunds, Billing Disputes, and Consumer Remedies

17.1 Where to request a refund

For a purchase billed by Apple, you can request a refund through https://reportaproblem.apple.com or the support route identified by Apple. Apple applies the rules governing its transaction handling, subject to applicable consumer law. You may also contact service@jeki.cc for assistance with missing entitlements, incorrect deductions, or evidence needed to understand the purchase. A different authorized billing provider uses the route identified on its receipt.

17.2 Rights that remain available

Refund eligibility can depend on the purchase, use of the item, the reason for the request, and local law. These Terms do not impose an absolute no-refund rule or waive remedies for unauthorized charges, defective or misdescribed services, non-delivery, or other legally protected claims. If immediate delivery of digital content affects a statutory withdrawal right, any required express consent and acknowledgment must be obtained separately before delivery.

17.3 Review and corrections

Provide the transaction identifier, account identifier, date, amount, and a brief description of the issue. We may compare the receipt, ledger, and relevant gift or item delivery records, and explain the outcome. A verified error may be corrected by restoring credits, supplying the missing entitlement, arranging an applicable refund, or another remedy required by law. You do not need to resolve an unrelated account issue before raising a legitimate billing concern.

17.4 Reversals and external dispute rights

A valid refund or reversal may remove the corresponding unused entitlement or adjust the associated balance to avoid duplicate recovery. We do not impose a punitive fee merely because you make a good-faith refund request or payment dispute. Refunds for gifted items relate to the original purchaser and payment route, not cash payable to a gift recipient. Nothing here prevents you from contacting your payment provider, consumer authority, or a competent court.

18. Copyright and Other Rights Complaints

18.1 Reporting an infringement

Send a complaint to service@jeki.cc identifying the protected work or right, the specific Jeki content or account involved, your contact details, and the basis on which you are authorized to act. Include a good-faith statement that the use is not authorized and that the information in the complaint is accurate. Provide any signature or additional declaration required by the law under which you submit the notice.

18.2 Review and response

We may request clarification, restrict access while reviewing a credible complaint, notify the affected user where appropriate, and remove infringing material. We may share the information reasonably necessary to evaluate or respond to the claim, subject to privacy and legal requirements. Do not submit a complaint you know is false or use intellectual property procedures to suppress lawful criticism.

18.3 Challenges and repeat violations

A user who believes material was restricted in error may contact us with evidence of permission, ownership, or another lawful basis for use. Where a statutory notice and counter-notice procedure applies, we follow its requirements and deadlines. Repeated or serious infringement may lead to account restrictions or termination. This contact process does not replace any designated-agent registration that applicable law requires of the operator.

19. Privacy, Security, and Responsible Use of Data

19.1 Personal information

Our Privacy Policy describes the collection, use, sharing, retention, and protection of personal information, along with available rights and choices. Do not collect or reuse another user's personal information for an unrelated purpose without a lawful basis. Public profile visibility does not permit stalking, identity profiling, bulk harvesting, or unauthorized commercial solicitation.

19.2 Device tracking choices

If tracking under Apple's App Tracking Transparency framework is used, the relevant authorization must be requested before tracking starts. A refusal does not remove access to core social functions, and no alternative identifier may be used to evade that choice. Ordinary acceptance of these Terms does not grant tracking permission or satisfy every privacy consent requirement.

19.3 Technical misuse and reporting

Do not attempt to access another account, disrupt communications, extract non-public data, or probe beyond what the law and any expressly applicable security program permit. If you discover a security issue, report sufficient non-sensitive details to service@jeki.cc so that we can investigate. Avoid publishing another user's information or continuing access after discovering the issue.

20. Apple and External Services

20.1 App Store license conditions

For an App Store download, Apple's standard Licensed Application End User License Agreement at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ governs the software license unless a separate custom license is expressly supplied with the app. These Terms govern your use of Jeki's Services and do not replace that platform license. Applicable App Store usage rules continue to apply.

20.2 Support, warranties, and claims

Jeki is responsible for its Services, content, and support obligations. The applicable platform license and store terms also apply to software use and store-provided remedies. Apple does not become the provider of Jeki's social service merely because you downloaded the app through its store. Mandatory consumer rights and any store-provided remedy remain available.

20.3 External services

External links, payment systems, and authentication services operate under their own terms and privacy notices. Review their conditions before providing information or making a payment there. We remain responsible for our own obligations and contracted processing as required by law, while those providers remain responsible for their independent services. You must also comply with applicable third-party conditions and lawful distribution restrictions when using the app.

21. Availability and Changes to the Services

21.1 Operation and interruptions

We aim to provide a reliable service, but maintenance, network failures, platform changes, and security incidents can interrupt access. We may apply temporary measures reasonably needed to protect users or restore operation. We provide appropriate information about a material interruption where practicable and preserve applicable remedies for paid services that were not delivered.

21.2 Feature changes

We may improve or modify features for technical, safety, legal, or operational reasons. A material change that negatively affects a paid entitlement is subject to the notice, consent, cancellation, or refund rights required by law and the purchase terms. We do not rely on a general power to change the app to erase a valid purchased balance without an appropriate remedy.

21.3 Discontinuation

If we discontinue a material part of the Services, we give reasonable advance notice where practicable and explain the consequences for active subscriptions, unused paid entitlements, and access to account information. Urgent legal or safety circumstances may require faster action. Any refund or other consumer remedy required by applicable law remains available.

22. Suspension, Termination, and Account Deletion

22.1 Ending your use

You may stop using Jeki and initiate account deletion through the account or settings area in the app. Contact service@jeki.cc if you need assistance. Review any active store-managed subscription separately because deleting an account does not automatically cancel it. We explain material consequences for access and account-linked entitlements before final deletion.

22.2 When we may restrict access

We may restrict or terminate access for a serious or repeated breach, unlawful conduct, loss of eligibility, a credible security threat, or a valid legal requirement. The response should be proportionate to the issue. Where feasible and appropriate, we provide notice and an opportunity to correct a remediable problem. Urgent child-safety, fraud, or security concerns may require immediate action.

22.3 Review and paid entitlements

You can request review of an account action through service@jeki.cc. A suspension is not, by itself, proof that every payment was authorized or that a valid refund right has ended. We consider access to paid entitlements and required remedies in light of the reason for the action, applicable law, and the relevant transaction. We do not demand an unrelated payment as a condition of exercising a privacy right.

22.4 Consequences and continuing provisions

After termination, your license to use the Services ends, and information is handled under the Privacy Policy's deletion and retention rules. Provisions that need to continue for their purpose, including accrued payment obligations, limited retained-content rights, dispute provisions, and applicable liability rules, survive only to that extent. Termination does not extinguish a claim or right that arose before it.

23. Disclaimers and Service Expectations

23.1 User conduct and representations

Users control their own statements and behavior. We do not guarantee that a profile is accurate, that another user will meet your expectations, or that a conversation will lead to a particular relationship. A moderation action, recommendation, or account status is not a general warranty of a person's character. We remain responsible for the duties that applicable law places on us.

23.2 Technical and informational limits

To the extent permitted by law, the Services are provided as available, without a promise of uninterrupted access, universal compatibility, or error-free operation. User discussions are not professional advice from Jeki. Use your judgment before relying on claims made by another user, and do not send money or sensitive information because a profile appears trustworthy.

23.3 Non-waivable warranties

These disclaimers do not exclude a statutory guarantee, an express promise made in a purchase description, or a duty that cannot lawfully be disclaimed. Where consumer law requires digital services to meet standards of quality, fitness, conformity, or reasonable care, those standards continue to apply. A disclaimer does not excuse Jeki's own fraud or deliberate wrongdoing.

24. Responsibility and Limits of Liability

24.1 Losses that cannot be excluded

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including applicable liability for fraud, intentional misconduct, death or personal injury caused by negligence, or other non-excludable duties. Rights to compensation under applicable privacy and consumer law are preserved. Any limitation is applied only to the extent permitted in your circumstances.

24.2 Foreseeable loss and commercial expectations

Where the law permits, we are not responsible for a loss that was not reasonably foreseeable when the agreement was made or that was caused by circumstances for which we are not legally responsible. If you use Jeki for personal purposes, we do not accept responsibility for business profits, commercial opportunities, or expected creator earnings that we did not expressly undertake to provide. These limits do not exclude foreseeable consumer loss for which the law makes us responsible.

24.3 Your conduct and third-party claims

You may be responsible, to the extent provided by law, for loss caused by your unlawful conduct, infringement, or material breach of these Terms. A claim must have a proper factual and legal basis; use of Jeki alone does not create an unlimited obligation to indemnify us. Each party should take reasonable steps to reduce avoidable loss, without being required to give up a statutory remedy.

25. Governing Law and Dispute Resolution

25.1 Applicable law

These Terms are governed by the laws of the country in which you habitually reside when entering this agreement, to the extent a contractual choice of those laws is permitted. Mandatory rules that apply regardless of a choice of law remain effective. This provision does not deprive you of protections granted by applicable consumer, privacy, or platform law.

25.2 Informal resolution

You may contact service@jeki.cc with your account identifier, a description of the issue, relevant dates, and the outcome you seek. We will review the concern and seek a practical resolution. Informal contact is encouraged but is not a mandatory waiting period, does not shorten a legal filing deadline, and does not prevent an urgent application or a complaint to a regulator.

25.3 Courts and other remedies

You may bring a claim before a court with jurisdiction under applicable law, including courts available to you as a consumer in your place of habitual residence. We do not impose mandatory arbitration, a class-action waiver, or an exclusive foreign venue through these Terms. Any legally available consumer dispute-resolution procedure remains available, and use of one does not remove rights that the law preserves.

26. Updates, Notices, and Contact

26.1 Changes to these Terms

We may update these Terms for changes in the Services, law, safety requirements, or business arrangements. The effective date at the beginning identifies the version. We provide appropriate advance notice of material changes and obtain renewed acceptance when required. A change does not retroactively remove an accrued right or authorize an additional charge without the required agreement.

26.2 Notice and interpretation

Service notices may be delivered in the app, on https://jeki.cc, or to the contact address associated with your account as appropriate. If a provision is unenforceable, the remaining provisions continue to the extent they can operate lawfully, without replacing the invalid term with a harsher one. A delay in enforcing a right is not a waiver. A transfer of our agreement must preserve your contractual and mandatory rights and any notice or consent required by law.

26.3 Contact details

For account support, reports, payment issues, or questions about these Terms, contact service@jeki.cc. Our website is https://jeki.cc. The service provider is [OPERATOR_LEGAL_NAME], at [OPERATOR_POSTAL_ADDRESS]. Please include enough information to identify the relevant account or transaction, but do not email a password, complete payment card number, or suspected illegal material.