Privacy Policy

1. Who We Are and What This Policy Covers

1.1 The controller of your information

Jeki is operated by [OPERATOR_LEGAL_NAME], with its registered or business address at [OPERATOR_POSTAL_ADDRESS]. This entity is responsible for the personal information described in this Privacy Policy, except where another organization acts independently as explained below. You can contact us at service@jeki.cc. Our official website is https://jeki.cc.

1.2 Services covered

This Policy applies to the Jeki mobile application, our website, and related customer support services, together called the Services. It covers information associated with live rooms, user profiles, follows, text messages, and available virtual items or paid features. Features may differ by country, account status, or app version.

1.3 How to read this Policy

We explain both information you choose to provide and information generated when you use Jeki. A device permission, acceptance of our Terms of Service, and consent under privacy law are different things. We request separate consent when the law or your device platform requires it. Feature-specific notices supplement this Policy and explain any additional processing before it starts.

2. Sources of Personal Information

2.1 Information you provide

We receive information when you create or edit an account, participate in a room, communicate with another user, purchase a virtual item, submit a report, or contact support. The fields marked as required are needed for the relevant service. Optional profile information can be left blank, and you should not include sensitive information you do not want to share.

2.2 Information generated by your activity

The Services generate records such as account sign-ins, room participation, message delivery events, connection quality, purchases, and safety events. These records help us deliver the interaction you requested, maintain account balances, investigate problems, and protect the community. They can be linked to your account, device, or session.

2.3 Information received from others

Other users may mention you, message you, include you in permitted content, or submit a report about an interaction. We also receive limited information from service providers, app stores, and a sign-in provider if you choose an available third-party sign-in option. We assess these sources for the purpose for which the information is received rather than treating third-party information as unrestricted.

3. Account and Profile Information

3.1 Registration and authentication

Depending on the sign-in method you use, account information may include an email address or phone number, account identifier, login credentials or authentication tokens, and verification status. A third-party sign-in provider may share the identifier and profile fields you authorize. We do not need the password to your account with that provider.

3.2 Profile details and age eligibility

Your profile may include a display name, avatar, biography, selected language, country or region, and other fields you choose to complete. We collect age or date-of-birth information where needed to check the 18-and-over requirement. If additional age assurance is necessary, we explain the information requested and any verification provider involved before collection.

3.3 Keeping your information accurate

You can update editable profile details in the app and ask support for help with information that cannot be changed there. We may need to verify a change to a sign-in identifier or age-related information to protect account ownership and prevent circumvention of age restrictions. We do not make your sign-in credentials or full date of birth public as part of a profile.

4. Information From Live Rooms

4.1 Audio, video, and room interactions

When you host a livestream, Jeki processes the audio and video you broadcast to deliver it to the room's audience. Room information can also include the room title, participating account identifiers, text chat messages, reactions, virtual gifts, and the time and duration of participation. Watching a livestream or sending text messages does not require access to your camera or microphone.

4.2 Visibility to participants

A live broadcast and its public chat are visible or audible to the audience permitted for that room. Your display name, avatar, participation, and gift activity may be shown to the host and other viewers. Consider the audience before showing your surroundings, identifying another person, or discussing personal matters. People who can access an interaction may remember or capture what they see.

4.3 Delivery and limited safety records

Live media requires transmission through communication infrastructure and may involve temporary technical buffering. Where safety review, a report, or an applicable legal obligation requires preservation of content that is available to us, we limit retention to that purpose. Technical buffers and separately preserved safety evidence follow the retention rules in Section 18. A material change to how live media is stored will be explained before the changed practice begins, with any consent required by law.

5. Direct Text Messages

5.1 Communications you choose to exchange

We process the text messages you send to deliver them to the intended recipient and maintain the conversation history provided by the feature. Associated records can include sender and recipient account identifiers, message timestamps, delivery status, and technical errors. Message content may also be included in a report you or the recipient submits, as explained in Section 23.

5.2 Access and confidentiality

Direct communications are intended for their participants, but information may also be processed by our contracted communication providers to deliver the service. Authorized access for support, security, or enforcement is limited to information reasonably necessary and lawfully available for that purpose. Do not assume that communications have end-to-end encryption unless the relevant feature expressly states that protection.

5.3 Recipient control and reports

Recipients can retain information they receive, take screenshots, or include an interaction in a safety report. Removing your copy of a message or deleting your account may not remove an independent copy held by another person. You can block unwanted contact and report misuse. Do not send passwords, payment card details, or other highly sensitive information through social conversations.

6. Social Connections and User-Generated Content

6.1 Content associated with your account

User-generated content, or UGC, includes your avatar, profile text, live contributions, room messages, direct communications, and other material you submit through available features. We store content and associated metadata as needed to display it, deliver it to the intended audience, maintain your account, and address safety or legal issues.

6.2 Follows and social activity

We process follow relationships and interactions to help you return to people you enjoy, display relevant activity, and operate social features. The interface identifies which profile fields or activities are visible to other users. Where a visibility control is available, your selection applies to future display within the scope explained by that control.

6.3 Ownership and removal

You retain ownership of your content, subject to the limited license in our Terms of Service. We may restrict or remove content that violates those Terms or applicable law. Copyright complaints and other reports may require us to retain limited evidence after public access ends. We do not treat the fact that content was publicly visible as permission to use it for every unrelated purpose.

7. Device, Usage, and Diagnostic Information

7.1 Device and connection details

We process technical information such as device model, operating system and app version, language settings, IP address, time zone, network type, and identifiers used for app operation or security. A platform advertising identifier is subject to the separate tracking rules explained in Section 14. We do not attempt to recreate a prohibited identifier when permission is unavailable.

7.2 Usage and performance events

Records may show which screens or features you use, room visits, session times, search or discovery interactions, and responses to content shown in the app. Diagnostic information can include crashes, error codes, latency, and connection failures. We use these records to understand performance and correct problems, with reduced or aggregated data where that can meet the purpose.

7.3 Security-related signals

We evaluate events such as repeated failed logins, unusual transaction activity, suspected automated access, and attempts to evade restrictions. These records help investigate abuse and protect accounts. Access is limited to personnel and providers who need the information for an authorized operational or safety purpose.

8. Location and Regional Information

8.1 Approximate location

An IP address can indicate an approximate country, region, or city. We may use this information to select service infrastructure, apply regional availability rules, investigate suspicious access, and improve the relevance of discovery. Approximate IP-based location does not require access to your device's precise location service.

8.2 Information you choose to display

If you add a country or region to your profile, we process that field as profile information. The location you enter may not represent your current physical location. Public location fields should be limited to what you are comfortable sharing with the audience shown in the app.

8.3 Precise location

Camera, microphone, photo library, and tracking permissions do not authorize precise location access. If a future feature requires precise device location, we will explain the purpose and request the relevant device permission before collection. You can decline that request or later change the permission in device settings; only the feature that needs it should be affected.

9. Device Permissions and Your Choices

9.1 Camera and microphone

Camera access enables eligible hosts to broadcast their image in a livestream. Microphone access enables them to broadcast their voice during that livestream. Jeki requests these permissions in connection with broadcasting. Watching livestreams and using text chat do not require either permission. Permission does not give us unrestricted access to the camera or microphone outside the disclosed activity.

9.2 Photo library access

Photo access is used to select or update your profile picture. Where your device offers a system photo picker or limited photo selection, you can use that control to share only the chosen image. Selecting an avatar does not authorize us to upload the rest of your photo library. An image you select becomes profile content and follows the profile visibility rules.

9.3 Notifications and permission changes

If enabled, notifications can alert you to messages, live activity, account events, or offers you have agreed to receive where consent is required. Notification previews may reveal information on a locked device, depending on your settings. You can change app permissions and notification settings on your device. Withdrawing a permission affects future access and does not automatically delete information already lawfully collected.

10. Purchases and Virtual Gifts

10.1 Transaction information

When you buy credits, gifts, subscriptions, or another available digital feature, we receive transaction information needed to verify and fulfill the purchase. This can include a transaction identifier, product, amount or currency where supplied, purchase time, entitlement status, and refund or reversal status. Apple or another authorized payment provider handles payment details under its own policy; ordinary App Store billing does not provide Jeki with your complete payment card number.

10.2 Balances and gifts

We keep records of credits added or spent, virtual gifts sent, related accounts, and adjustments needed to maintain an accurate ledger. The room may display a gift, sender profile, or other social recognition. A recipient does not receive your payment card information. Records are also used to address duplicate deliveries, unauthorized transactions, and disputes.

10.3 Purchase support and account closure

We use transaction receipts, credit balances, gift delivery events, and adjustment history to investigate a missing item or disputed deduction. Financial and dispute records may need to remain after account deletion to comply with applicable law or resolve a specific claim. Those limited records are restricted and are not retained as an active public profile.

11. Purposes for Using Information

11.1 Delivering the experience you request

We use information to create and secure your account, show profiles and rooms, deliver livestreams and text messages, manage follows, deliver gifts, maintain purchased entitlements, and respond to support requests. Some information is essential for a chosen feature; for example, we need a message's content and recipient information to deliver it to the person you select.

11.2 Improving reliability and relevance

We evaluate performance, fix errors, test changes, and understand which features are useful. We also use relevant profile and activity signals to arrange discovery and recommend rooms or people, as explained in Section 13. Where possible, we use aggregated or de-identified information for product analysis and do not attempt to reidentify data that we commit to keep de-identified.

11.3 Safety, administration, and communication

We use appropriate information to enforce community rules, investigate fraud, protect rights, meet legal obligations, maintain business records, and send important account or service notices. Promotional communications are subject to applicable consent and opt-out requirements. Essential security or transaction notices may still be sent when you opt out of promotional messages.

12. Legal Grounds for Processing

12.1 Contract and legal obligations

Where a legal basis is required, we rely on performance of our contract for processing objectively necessary to provide the Services you request, such as account access, communications delivery, and purchase fulfillment. We rely on applicable legal obligations for required financial records, valid legal demands, and legally required safety reporting. A purpose is not made contractually necessary simply by mentioning it in this Policy.

12.2 Legitimate interests

Where permitted, we may rely on legitimate interests for proportionate service security, abuse prevention, operational diagnostics, and improvements that users can reasonably expect. We consider the purpose, necessity, and impact on your rights before relying on this ground. You may object to processing based on legitimate interests, including related profiling, subject to the applicable legal conditions.

12.3 Consent and exceptional grounds

We rely on consent when required for optional tracking, certain marketing, or other separately explained processing. Consent can be withdrawn without affecting the lawfulness of processing before withdrawal. In exceptional circumstances, another lawful ground, such as protecting vital interests, may apply. We do not use a general acceptance of these documents as a substitute for specific consent that the law requires.

13. Discovery, Recommendations, and Automated Tools

13.1 Signals used for discovery

Recommendations may take account of the language and region you select, follows, recent room participation, interaction history, current availability, and safety or eligibility restrictions. These signals help arrange the live experience and reduce irrelevant suggestions. They do not guarantee that another person will be available, respond, or share your interests.

13.2 Your influence over recommendations

Changing profile preferences, choosing different rooms, managing follows, and using available blocking or feedback controls can influence what you see. You can also contact us about an objection or privacy right related to personalization. A request may affect how tailored discovery can be without preventing access to features that do not require the disputed processing.

13.3 Significant decisions and review

Automated systems may flag suspicious activity or potentially prohibited content for action or review. If a decision produces legal or similarly significant effects and applicable law restricts solely automated decisions, we will provide the required safeguards, such as an explanation, an opportunity to contest the decision, and human review. A recommendation within Jeki is not, by itself, permission for cross-company tracking.

14. Tracking, Advertising Identifiers, and Website Technologies

14.1 App Tracking Transparency

If Jeki or an integrated partner links information collected in the app with information from other companies' apps or websites for tracking as defined by Apple, we request App Tracking Transparency permission before that tracking begins. The permission request must explain the actual purpose, such as advertising measurement if that is the implemented use. We do not access the advertising identifier for tracking when authorization is denied or unavailable.

14.2 Separate privacy choices

You may change tracking permission in your device's privacy settings. Declining tracking does not prevent you from using Jeki's core social features, and we do not offer an incentive or require payment to change that choice. We do not use device fingerprinting or another identifier to bypass your decision. ATT permission does not replace additional consent, disclosures, or opt-out rights required by privacy law.

14.3 SDKs, cookies, and local storage

Service providers may supply software development kits for communications, diagnostics, purchase verification, or other disclosed functions. Website technologies may support security, session continuity, or preferences. Non-essential storage or access, advertising, and cross-site tracking are subject to the consent or opt-out rules that apply in your location. Feature or consent notices identify the relevant purposes and partners where required, and you can change the choices offered there.

15. Service Providers and Independent Platforms

15.1 Providers acting for Jeki

We may share the information needed for hosting, content delivery, real-time communications, technical support, analytics, security, moderation, and transaction verification with providers carrying out those functions for us. We require appropriate confidentiality, security, and restrictions on use through our agreements. A provider should receive information relevant to its service, not unrestricted access to every category we hold.

15.2 App stores and sign-in services

Apple and any available third-party sign-in service process information for their own services under their own privacy notices. This can include billing, authentication, fraud prevention, or their relationship with you. Our receipt of a transaction identifier or sign-in response does not make us responsible for every activity of that independent platform.

15.3 Sharing you direct

When you join a room, send a text message, give a gift, or make a profile field public, relevant information is shared with the people and audience involved. If you choose to use an external link or service, information you submit there is governed by that service's practices. We explain an integration's additional data access where a separate disclosure or permission is required.

16. Legal, Safety, and Business Disclosures

16.1 Legal demands and protection of rights

We may disclose information when required by applicable law or a valid legal process, or when lawfully necessary to investigate serious abuse, protect a person's safety, or establish, exercise, or defend legal claims. We assess the authority, scope, and legal basis of a request and limit disclosure to what is appropriate. We notify affected users where required and permitted.

16.2 Advisers and organizational changes

Information may be shared with professional advisers under appropriate duties of confidentiality. In a proposed merger, acquisition, financing, reorganization, or transfer of the Services, relevant information may be reviewed or transferred subject to safeguards and applicable law. We will notify you of a material change in the organization responsible for your information or its use where required.

16.3 Additional disclosures

If we propose another disclosure that requires your consent, we will explain it and obtain that consent before proceeding. We do not treat a business transfer or safety purpose as unlimited permission to disclose unrelated account information. Aggregated information may be shared only when it does not reasonably identify you, taking applicable legal standards into account.

17. International Processing and Transfers

17.1 A service used across countries

You may communicate with people in other countries, and authorized providers may process information outside your country of residence. The legal protections available in another country may differ. We remain responsible for applying the safeguards required for transfers that we control; an international audience does not remove those obligations.

17.2 Transfer safeguards

Where applicable law requires a transfer mechanism, we use an appropriate recognized safeguard, such as an adequacy decision, approved standard contractual clauses, or another valid mechanism, with additional measures where necessary. The mechanism depends on the destination, recipient, and law governing the transfer. We do not rely on accepting this Policy as blanket consent to all international transfers.

17.3 Further information

You can contact service@jeki.cc to request information about the locations and safeguards relevant to your information, including a copy or description of applicable safeguards subject to lawful redactions. If a particular feature involves an additional transfer that requires notice or consent, we provide that information in connection with the feature.

18. Storage and Retention

18.1 Purpose-based retention

We retain personal information for as long as reasonably necessary for the purposes explained in this Policy, taking account of your account status, the nature of the information, applicable legal requirements, security needs, and any outstanding dispute. We review those needs rather than keeping all information indefinitely. We delete or appropriately de-identify information when retention is no longer justified.

18.2 Different records have different needs

Profile and relationship data generally support an active account. Communications are retained to provide the relevant feature and address applicable safety or legal needs. Technical media buffers differ from stored messages or preserved evidence. Purchase records may require longer retention for accounting, tax, fraud prevention, or dispute resolution. A specific legal hold is limited to the records and duration needed for that matter.

18.3 Backups and restricted records

Deletion from active systems may be followed by removal through routine backup replacement or expiration. Backup copies awaiting replacement are protected and not used to restore a deleted public profile in ordinary operations. If a backup is restored for recovery, applicable deletion requests must be reapplied. Limited retained records remain subject to this Policy and access restrictions.

19. Security and Incident Response

19.1 Protective measures

We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure. Measures are selected according to risk and can include access controls, protection of data in transit, monitoring, and restrictions on privileged access. Access to personal information is limited to authorized people with a relevant business need.

19.2 Your account security

Use secure sign-in methods, keep verification codes private, and protect the device on which you use Jeki. Contact us promptly if you suspect unauthorized access. We may request verification before discussing account details or changing access information so that someone else cannot use a support request to obtain your data.

19.3 Incidents and practical limits

No online service can guarantee absolute security. If a personal data incident occurs, we investigate, take appropriate containment and remediation steps, and notify affected individuals and authorities when applicable law requires it. We do not ask you to send your account password or complete payment card information by email to investigate a problem.

20. Access, Correction, Consent, and Other Choices

20.1 Requests concerning your information

Depending on applicable law, you may request confirmation of processing, access to or a copy of your information, correction, deletion, restriction, or a portable copy of qualifying information. You may also have the right to object to certain processing. Use available account controls or email service@jeki.cc with the request and enough information to locate your account.

20.2 Verification and limits

We verify requests in a proportionate way and request additional information only when necessary. Some requests are subject to legal exceptions, such as protecting another person's privacy, preserving a required transaction record, or defending a specific legal claim. If we cannot fully comply, we explain the applicable reason and any review or complaint route available to you.

20.3 Withdrawing consent and marketing choices

You can withdraw consent through the relevant app control, device setting, consent interface, unsubscribe mechanism, or a request to support, depending on how it was obtained. Withdrawal applies going forward and does not require deletion of records that must be kept on another valid ground. We do not penalize you for exercising privacy rights, although an optional feature may need the information you choose not to provide.

21. Account Deletion

21.1 Starting deletion

If you have a Jeki account, you can initiate account deletion through the account or settings area in the app. Email support is also available to assist with access problems or questions, but does not replace the in-app initiation option. We may verify that the request comes from the account holder before completing it.

21.2 What deletion covers

Deletion ends the active account and removes or de-identifies associated personal information that we no longer have a valid reason to keep. It includes profile information and account-linked UGC within the scope required by applicable law. Some material may already be held by recipients, and limited transaction, safety, or legal records may remain under Section 18. We explain relevant exceptions when they affect your request.

21.3 Purchases and continuing obligations

Account deletion does not by itself cancel an Apple-managed subscription; use the subscription controls for the relevant Apple Account. We explain material effects on account access and virtual entitlements before deletion is finalized, without requiring you to make another purchase or give up a statutory right. Any retained record is separated from ordinary public use and kept only for its justified purpose.

22. Adults Only and Protection of Children

22.1 Minimum age

Jeki is intended only for people aged 18 or older, or a higher minimum age where required by applicable law. People under 18 may not create or use an account, even with parental permission. We do not knowingly permit underage accounts. Age checks, eligibility reviews, and reports may be used to investigate a suspected underage user.

22.2 Underage information

If we learn that we have collected personal information from an ineligible minor, we take steps to restrict the account and delete the information unless a limited record must be preserved for a lawful safety, reporting, or other legal obligation. A parent, guardian, or another concerned person may contact service@jeki.cc. Please provide a profile identifier or description of the concern without sending unnecessary information about the child.

22.3 Child Sexual Abuse and Exploitation (CSAE)

Jeki prohibits Child Sexual Abuse and Exploitation (CSAE), including child sexual abuse material, grooming, sexual solicitation of minors, trafficking, sextortion, and sexualized depictions or exploitation of children. This prohibition also covers synthetic or manipulated material that depicts or facilitates such abuse. Suspected violations can be reported in the app or to service@jeki.cc; do not download, forward, or attach illegal material to a report.

22.4 Protective response and reporting

We act on credible safety information by restricting access, reviewing the information available to us, removing prohibited material, and preserving limited evidence when lawfully necessary. We report suspected child exploitation to competent authorities or designated reporting bodies, including NCMEC when a reporting obligation applies. Relevant evidence is restricted to authorized handling and retained only for justified safety or legal purposes.

23. Safety Reports, Moderation, and Appeals

23.1 Information in a report

A report may contain account identifiers, the reported content, a reason, interaction times, and supporting details you provide. We use that information to assess the issue, protect users, enforce our Terms, and identify repeated abuse. Submit only information relevant to the concern and avoid including unrelated private conversations or sensitive documents.

23.2 Review and disclosures to affected users

Moderation can involve automated detection and authorized human review of information lawfully available to us. We aim to limit access to what the review requires. We do not disclose a reporter's identity to the reported person as a routine part of moderation, although a legal process, a rights complaint, or the context itself may reveal identity. Absolute anonymity cannot be guaranteed.

23.3 Challenging an action

You may contact service@jeki.cc to ask about a content restriction or account action and provide relevant context for review. We may retain the report, decision, appeal, and limited supporting evidence to address the case and prevent repeat abuse. Access to a report can be limited to protect another person's privacy, an investigation, or legally protected information.

24. Additional Rights by Location

24.1 European Economic Area, United Kingdom, and Switzerland

Where the relevant data protection law applies, your rights may include access, correction, erasure, restriction, portability, withdrawal of consent, and objection, including objection to direct marketing. You may complain to your competent supervisory authority. Where the GDPR or UK GDPR applies, we normally respond within one month; a permitted extension of up to two further months requires notice and reasons within the initial month.

24.2 California

If the California Consumer Privacy Act applies to our processing of your information, you may have rights to know and access covered information, correct it, delete it, and opt out of a sale or sharing for cross-context behavioral advertising. A right to limit certain uses of sensitive personal information may also apply. We honor applicable opt-out preference signals, including Global Privacy Control where legally required, and do not discriminate for exercising these rights. We respond to covered access, correction, and deletion requests within the applicable 45-day period, subject to a permitted extension with notice.

24.3 Other locations and authorized agents

Other privacy laws may provide similar rights, including an appeal of a refused request or an opt-out of targeted advertising, sale, or specified profiling. We apply the rights and deadlines required in your location. Where permitted, an authorized agent may submit a request with proof of authority; we may still need to verify your identity directly. A support request should state your country or state if that is needed to identify the applicable right.

24.4 Transparency about categories

Sections 2 through 10 describe categories and sources of information, Sections 11 through 14 describe purposes, and Sections 15 and 16 describe recipient categories. A tracking permission is not a statement that every use of data is a sale or sharing under a particular law. Where our actual activities trigger an additional notice, consent, or opt-out requirement, that requirement applies separately.

25. Changes to This Policy

25.1 Updates and version date

We may revise this Policy to reflect changes in features, data practices, legal requirements, or security needs. The effective date at the beginning identifies the current version. The updated Policy will be available through Jeki and our official website so that you can review it when deciding how to use the Services.

25.2 Notice of material changes

For a material change, we provide an appropriate notice, such as an in-app notice or an email where we have a suitable contact address. We give advance notice when required and explain the material change rather than relying only on silent publication. A new purpose that requires consent will not begin on the basis of continued use alone.

25.3 Your choices after an update

You can review new practices, change available settings, contact us with questions, or request account deletion. An update does not remove rights you already have under applicable law or retrospectively authorize a use of information that required consent at the time it occurred.

26. Contact and Privacy Complaints

26.1 Contacting Jeki

For privacy requests, account deletion assistance, child-safety concerns, or questions about this Policy, email service@jeki.cc. Our website is https://jeki.cc. The controller is [OPERATOR_LEGAL_NAME], at [OPERATOR_POSTAL_ADDRESS]. Include your Jeki account identifier and the type of request where possible, but do not include your password or unnecessary sensitive information.

26.2 Review and escalation

We review privacy complaints and may ask for limited additional information to understand the concern or verify the account. If you disagree with our response, reply to request further review and identify the issue you believe remains unresolved. Using this process does not prevent you from contacting a competent regulator or exercising another available legal remedy.

26.3 Representatives and independent services

Where applicable law requires a local privacy representative or data protection contact, the relevant contact details must be made available with this Policy or the applicable regional notice. Questions about an independent app store, payment service, or external website should also be directed to that provider when they concern its own processing. We remain available to help identify which information is held by Jeki.